FAQ's
Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions.
Brand & Products
Below are some common questions about the brand, our products, shipping, returns, and exchanges
Does my pet need health supplements?
Absolutely! Your beloved pet can benefit greatly from our range of health supplements tailored to support their unique needs. Whether it's joint health, skin and coat care, digestive support, or overall vitality, our supplements are formulated with the finest ingredients to promote optimal health and wellness. Each product undergoes rigorous testing to ensure safety and efficacy, giving you peace of mind knowing you're providing the best for your furry friend. Choose GreenpetNZ for supplements that enhance their quality of life and keep them thriving for years to come!
My pet is a fussy eater. I am afraid that they may not take it?
Don't worry; our products are crafted with fussy eaters in mind, meticulously flavoured by experts. If you're concerned, why not begin with our sample bags?
Can GreenPetNZ be taken for the long term?
Yes, our products can be taken for the long term without any rest period.
Do your products have any side effects or allergic reactions?
We can proudly say that there is a very low chance. However, if you are concerned about any reactions of your dog/cat we highly recommend you start with a quarter or half the recommended dosage for the FIRST THREE days to prevent any unforeseen reactions that your dog/cat may have. If any reaction occurs, please contact your closest vet immediately.
Where are your products made?
All GreenPet products are proudly designed, formulated and made in New Zealand.
shipping & delivery
Below are some of are common questions about orders
How long would it take for the delivery?
Within New Zealand – 2 to 5 working days. International Delivery: (Australia – 5 to 10 working days), (South Korea – 5 to 10 working days), (China- 5 to 10 working days) For the other countries, please contact us for more details.
How can I track my order?
To track your order, enter your order’s tracking number on the NZ Post Tracking Tool. We’ll email you your tracking number & the tacking link as soon as your order has been dispatched.
Do you offer international shipping?
Yes, we do. Please select your country at checkout and shipping will be calculated automatically.